Online Review & Communication Policy

MTM Property Maintenance

At MTM Property Maintenance, we value open, honest communication and genuine feedback from our customers. To ensure transparency and fairness, we maintain the following policy regarding reviews, feedback, and communication:

1. Genuine Customer Feedback Only

Reviews should only be posted by individuals who have received services from MTM.
We reserve the right to dispute and request removal of reviews that are false, misleading, or submitted by non-customers.

2. Resolution Comes First

If you have a concern about your service, please contact us directly within 24 hours at mtmpnj@gmail.com.
We are committed to resolving issues promptly and fairly. Posting a review should never replace direct communication with us.

3. Zero Tolerance for False or Defamatory Content

False, defamatory, or malicious reviews (including those from competitors or unrelated parties) may result in legal action under New Jersey Consumer Fraud Act (N.J.S.A. 56:8) and U.S. defamation law.
We actively monitor online platforms and will submit disputes with Google, Yelp, and other platforms if necessary.

4. Respectful Communication

We treat all clients with respect and professionalism, and we expect the same courtesy in reviews and online communication.
Abusive, threatening, or discriminatory comments will not be tolerated.

5. Transparency

By choosing MTM Property Maintenance, you agree that your feedback must be based on actual services rendered.
We welcome honest, constructive reviews and use them to continually improve our business.